Extended Support and Services

For Cyber Shield Device

If You Need It, We Provide Further Help

We designed most frequently requested professional services as packages and offering you on this page.

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WARRANTY PACKAGES

Package

Contents

Limits

Package Price*

5 Year Warranty Package Extended Warranty Duration

Adds plus 3 years of warranty on hardware.

5 Year /

Valid if  yearly license is renewed continuously.

140 € (MSV1es )

238 € (MSV1em)

405 € (MSV1el)

Lifetime Warranty Package
Full Warranty

Includes 5 years of license and 5 years of hardware warranty.

5 Year 322 € (MSV1es )

547 € (MSV1em)

931 € (MSV1el)

* Prices are indicative and may vary according to regions and vendors. Current prices are valid at the time of purchase.

SUPPORT PACKAGES

Package

Contents

Limit / Units

Yearly Price*

Basic Support Package Support Center for Your Questions

Includes a support center that responds to your questions regarding the disclosure of device menus and functions.

Free for Active License Owners Free
Remote Assistance Package

Remote Problem Solution Support

It includes providing assistance for your problems with remote connection and a summary of the solution/issues if available.

2 times per Month / Yearly 750 €
Full Support Package

Remote Solution and Settings Support

During working hours, it involves making your settings or providing remote connection or telephone assistance for your various problems, and informing you about the problem and summary of the solution, if any.

Unlimited / Yearly 1.650 €

 

* Prices are indicative and may vary according to regions and vendors. Current prices are valid at the time of purchase.

CASE REQUESTS

Service Type

Contents

Limit / Qty

Price*

On-Site Support** Includes an onsite visit of technician to identify problems related to device use and to be notified of service summary. 3 Hours*** / 1 Times 135 €
VLAN Setup

Includes VLAN setup and activation with remote connection

1 Times 390 €
VPN Setup Includes VPN setup and activation with remote connection 1 Times 750 €
Remote Assistance Includes the inspection of issues and solution if there is any, related to device use with Remote Assistance and notification of summary 3 Hours*** / 1 Times 450 €

 

* Prices are indicative and may vary according to regions and vendors. Current prices are valid at the time of purchase.

** Price is valid for Austria city center only, final price may vary according to location.

*** It is limited to a maximum of 3 hours. Over 3 hours, other reasons that are not caused by the support team, may subject to additional man hour charges.

AUTHORIZED RESELLER

Authorized reseller of Mena products and services.